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When interacting with other people, we usually engage in a particular style of behaviour. These styles each have their own strengths and weaknesses and can cause conflict between individuals.
This course has therefore been developed to help the learner recognise their own behavioural style and the styles of others. It will also look at how they can modify their own style to minimise the likelihood of conflict and build rapport with colleagues and clients.
At the completion of this course, learners should be able to: