Conflict Resolution for Employees

Course Overview

Conflict occurs naturally in the workplace. However, if it is not handled well, it can escalate into hostile situations that can have a negative effect on organisations. Employees therefore need to know how to resolve conflict with other staff members themselves before it escalates to the point where manager intervention is required.

This course has therefore been developed to help learners understand how to effectively:

• Respond to a minor conflict;
• Address an ongoing conflict as it arises and before it escalates.

Key Content

• What conflict is;
• Benefits of effective conflict resolution;
• Employee responsibilities;
• Resolving a minor conflict;
• Stages of an ongoing conflict;
• Resolving an ongoing conflict;
• When to escalate a conflict concern.

Learning Outcomes

At the completion of this course, learners should be able to:

• Explain what conflict is;
• Discuss the benefits of effective conflict resolution;
• Explain their responsibilities in relation to conflict resolution;
• Discuss how to handle a minor conflict;
• Identify the stages of an ongoing conflict;
• Explain how to resolve an ongoing conflict;
• Recognise when they should escalate a conflict concern to their manager.