Understanding Different Behavioural Styles

Course Overview

When interacting with other people, we usually engage in a particular style of behaviour. These styles each have their own strengths and weaknesses and can cause conflict between individuals.

This course has therefore been developed to help the learner recognise their own behavioural style and the styles of others. It will also look at how they can modify their own style to minimise the likelihood of conflict and build rapport with colleagues and clients.

Key Content

• The difference between behaviour and personality;
• Research into behavioural styles;
• The key features of the Dominance, Influence, Steadiness and Conscientious styles in the DISC model of behaviour;
• How to win over and work with people who are high in the DISC styles.

Learning Outcomes

At the completion of this course, learners should be able to:

• Discuss the benefits of understanding different behavioural styles;
• Discuss the key features of different behavioural styles;
• Identify how to modify their behaviour to build rapport and improve communication.