Writing Effective Emails

Course Overview

Emails are easy to send and can make our personal and professional lives more convenient. However, as some professionals receive a large number of emails in any given day, some emails may be overlooked or not responded to in the way the sender had hoped.

This course has therefore been designed to increase the learner’s understanding of what they can do to ensure that their emails are read and actioned in a timely manner.
 

Key Content

• When to use and not use email;
• Meaningful subject lines;
• Email greetings;
• Structuring the email;
• Tone in emails;
• Formatting emails;
• Including attachments;
• Sign-offs and the email signature;
• Using ‘CC’ and ‘BCC’;
• Replying to and forwarding emails;
• Managing your inbox.

Learning Outcomes

At the completion of this course, learners should be able to:

• Discuss when it is appropriate to send an email;
• Identify how to use the key email features appropriately;
• Describe the qualities of professional and effective business emails.