Problem Solving

Course Overview

Being a confident problem solver is an important skill for anyone to have as we all encounter problems on a daily basis, some being more complex than others. In the workplace, it is important to implement a good problem solving process to help ensure the implemented solution targets the root cause of the problem and is deemed successful.

This course introduces learners to a five stage problem solving process to assist them in solving problems quickly and effectively, followed up with a robust review of whether the solution was successful in the short, medium and long term.

Key Content

• Defining the problem and discovering the root cause;
• Generating solutions through brainstorming;
• Comparing and evaluating the solutions to decide on the best course of action;
• Implementing the solution by creating and following a project plan;
• Reviewing the success of the solution in the short, medium and long term.

Learning Outcomes

At the completion of this course, learners should be able to:

• Outline the five stages in the problem solving process;
• Apply tools to properly define a problem's root cause;
• Collect and record critical information surrounding a problem;
• Facilitate brainstorming sessions to generate solution options;
• Evaluate the suggested options and choose the best solution;
• Create a project plan to assist with the smooth implementation of the solution;
• Evaluate whether the solution was successful and review the process used.