Interviewing Skills and Techniques

Course Overview

Interviewing is an important component of the overall recruitment and selection process. However, for interviews to be successful, interviewers need to be prepared and know how to conduct and interview professionally.

Therefore, this course has been designed to increase the learners’ understanding of how to successfully prepare for and conduct an interview. It will also look at the STARL framework which is a common technique that is used to assess candidate’s skills, knowledge and approach to work.

Key Content

• Interviews and the recruitment and selection process;
• Types of interviews;
• Preparing for an interview;
• Types of interview questions;
• Avoiding discriminatory questions;
• Dressing for an interview;
• Location for the interview;
• Conducting an interview;
• The STARL framework;
• Communication skills for interviews.

Learning Outcomes

At the completion of this course, learners should be able to:

• Identify the steps involved in the recruitment and selection process;
• Describe the different types of interviews conducted by the organisation;
• Explain how to prepare for an interview;
• Discuss how to conduct an interview.