Performance Management for Managers

Course Overview

Managing the performance of staff is a critical factor for achieving an organisation's desired goals and organisational success. It is also a vital part of a staff member’s career and employment as it opens up communication about the staff member’s contribution to the organisation.

This course aims to familiarise managers with the various components of performance management including creating development plans, monitoring progress and giving opportunities for learning and development.

Key Content

•    Introduction to performance management;
•    Benefits of performance management;
•    Manager's responsibilities;
•    Designing a development plan;
•    Monitoring progress;
•    Offering development opportunities;
•    Mentoring;
•    Feedback;
•    Performance evaluations;
•    Probationary performance evaluations;
•    Documenting performance;
•    Applying discipline.
 

Learning Outcomes

At the completion of this course, learners should be able to:

•    Discuss the objectives of performance management;
•    Explain the benefits of performance management;
•    Understand their responsibilities in relation to managing staff performance;
•    Conduct performance management activities;
•    Demonstrate how to provide feedback and be a mentor;
•    Apply the disciplinary process.