Building and Managing Teams

Course Overview

Revised course content and user experience.

Managers are required to build and manage their teams. However, building a team to the point where it is performing adequately and working cohesively together takes time and effort.

This course has therefore been developed to help managers understand how to build their team to the point where is it performing adequately and working cohesively together. Specifically, it looks at Bruce Tuckman’s five stages of team development and what the manager should do during these stages to support their team and create a productively effective team.

Key Content

• The definition of team;
• Bruce Tuckman’s stages of team development:
  • Stage 1: Forming;
  • Stage 2: Storming;
  • Stage 3: Norming;
  • Stage 4: Performing;
  • Stage 5: Adjourning;
• Establishing a team charter;
• Recruiting team members;
• Creating a culture of trust;
• Supporting and coaching the team;
• Disbanding the team.

Learning Outcomes

At the completion of this course, learners should be able to:

• Explain what a team is;
• Recognise the stages of team development;
• Discuss their responsibilities during each stage of team development.